At Balvin International Corporation, we understand that sometimes plans change, and you may need to cancel your order. We have established a clear and straightforward cancellation policy to help you manage your purchases. Please review the following details carefully.
1. Cancellation Time Frame
Before Shipment: You may cancel your order free of charge if you notify us before the order has been shipped. Once an order is processed and shipped, it cannot be canceled, but you may initiate a return according to our Return Policy.
2. How to Cancel an Order
Requesting Cancellation: To cancel your order, please contact our customer service team at support@balvin.in as soon as possible. Include your order number and reason for cancellation in your request.
Confirmation: We will send you a confirmation email once your cancellation request has been processed. If your order has already been shipped, you will need to follow our Return Policy procedures for a return.
3. Refunds for Canceled Orders
Pre-Shipment Cancellations: If you cancel your order before it has been shipped, we will process a full refund to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be reflected in your account.
Post-Shipment Orders: If the order has already been shipped, you will need to return the item according to our Return Policy to receive a refund.
4. Non-Cancellable Items
Custom or Personalized Items: Orders for custom or personalized items cannot be canceled once processed. Please review your order carefully before finalizing it.
Items Marked as Final Sale: Items marked as final sale are not eligible for cancellation.
5. Contact Us
If you have any questions about our cancellation policy or need assistance with canceling an order, please contact us at: support@balvin.in
We are committed to providing you with the best service and support. Thank you for choosing Balvin International Corporation!
